Telegram support
The fastest way to get help. Best for setup, diagnostics, and key-related questions.
Open TelegramPlease attach screenshots and diagnostics results when possible.
PIARIM Support Center
We help with setup, payments, apps, and connection quality. Pick your preferred channel and we will respond as quickly as possible.
24/7 support
Practical responses
Setup help
Main contact channels
Best for payments, documents, and requests that require a detailed response.
Send to support@piarim.bizInclude your subject and account/ID if available.
How we work
Ticket registration
We log your request and clarify details when needed.
Diagnostics
We check connection quality, location, app behavior, and network parameters.
Resolution
We provide clear next steps and stay with you until it is solved.
Response-time guidelines
- Telegram: usually the fastest channel
- Email: best for detailed cases and documents
- For complex cases, we may ask for diagnostics reports or screenshots
Actual response time depends on queue and case complexity, but we aim to reply as quickly as possible.
To help us resolve issues faster, include
- Platform: iOS / Android / Windows / TV
- Error screenshot (if any)
- Server/location you are using
- IP/speed/ping results
- WebRTC check result (for leak-related issues)
Frequently asked questions
VPN is connected, but my IP does not change. Why?
Make sure the VPN profile is active, refresh your IP check, and try another server.
Speed is low. What should I do?
Run 2–3 measurements, switch location, and compare Wi-Fi vs mobile network.
How do I get my key/configuration?
After activation/payment, the configuration is available in your dashboard or bot.
Config does not import into the app. What now?
Check the format (file/subscription), update the app, and try importing again.
Can I pay from partner balance?
Yes, if this option is available in your dashboard, choose balance payment.
Where can I see service/server status?
Open the Servers/Status page and check location availability. Servers/Status.
Need help right now?
Choose a channel and describe the issue — we will guide you to a solution.