When refunds are possible
A refund may be considered if access to a paid service was not provided or the service is unavailable due to a confirmed technical issue.
Review timelines
Support reviews requests within a reasonable timeframe and shares the result after checking details and diagnostics.
Refund method
Refunds are issued to the same payment method used for purchase, where technically supported by the payment provider.
Exceptions
A refund may be declined if service access was provided and actively used, or if access was restricted due to terms violations.
How to request
- Contact support via Telegram or support@piarim.biz.
- Provide order number, account email, and payment date.
- Describe the issue and attach screenshots or diagnostics (if available).
The more complete your request details are, the faster support can review it.
Contacts
For refund-related questions: Telegram, support@piarim.biz.