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Knowledge Center / FAQ

Answers about setup, plans, keys, apps, and security.

Connection

Quick start and basic connection steps.

6 articles

Apps & setup

Setup guides for iOS, Android, Windows, macOS and Linux.

5 articles

Pricing & billing

Plans, renewals, and billing terms.

3 articles

Keys & access

Access keys, devices, and connection status.

13 articles

Speed & quality

Ping, performance, and diagnostics.

4 articles

Security & privacy

Data handling, leak checks, and connection security.

3 articles

Affiliate & bonuses

Referral program and bonus opportunities.

1 articles

For business

Corporate setup and team scenarios.

1 articles

Connection

6 questions
What is VPN and why do I need it?

A VPN encrypts your traffic and helps protect privacy.

How can I connect quickly?

Choose a plan, install the app, and paste your key.

Skolʹko zanimayet nastroyka?

Obychno okolo 2 minut po poshagovoy instruktsii.

2-minute quick start
  • Choose a plan and pay.
  • Copy key from your account.
  • Install Happ.
  • Paste key and connect.
  • Check IP and speed.
Kak vybratʹ lokatsiyu i kogda yeyë menyatʹ
  • Dlya skorosti vybirayte blizhayshuyu lokatsiyu.
  • Dlya dostupa k servisu probuyte sosedniye strany.
  • Yesli svyazʹ nestabilʹna — smenite lokatsiyu i proverʹte ping.
Chto delatʹ, yesli skorostʹ nizkaya
  • Proverʹte ping (3–5 povtorov).
  • Smenite lokatsiyu na blizhayshuyu.
  • Perezapustite prilozheniye.
  • Otklyuchite fonovyye zagruzki.
  • Proverʹte skorostʹ bez VPN dlya sravneniya.
  • Poprobuyte druguyu setʹ (Wi‑Fi/mobilʹnuyu).
  • Napishite v podderzhku i prilozhite diagnostiku.

Apps & setup

5 questions
iPhone (Happ): kak dobavitʹ klyuch
  • Ustanovite Happ iz App Store.
  • Otkroyte prilozheniye i vyberite «Add subscription».
  • Vstavʹte klyuch iz kabineta.
  • Sokhranite i vklyuchite podklyucheniye.
Open apps
Android (Happ): kak dobavitʹ klyuch
  • Ustanovite Happ iz Google Play.
  • Otkroyte prilozheniye i vyberite dobavleniye podpiski.
  • Vstavʹte klyuch iz kabineta.
  • Podklyuchitesʹ i proverʹte IP.
Open apps
Windows: podklyucheniye v kliyente
  • Ustanovite kliyent iz Microsoft Store.
  • Dobavʹte klyuch v razdele podpisok.
  • Vyberite lokatsiyu i podklyuchitesʹ.
  • Proverʹte skorostʹ i ping.
Open apps
macOS: podklyucheniye v kliyente
  • Ustanovite sovmestimyy kliyent.
  • Dobavʹte klyuch iz kabineta.
  • Vyberite lokatsiyu i podklyuchitesʹ.
  • Proverʹte IP i status.
Open apps
Linux: podklyucheniye (obshchiye shagi)
  • Ustanovite sovmestimyy kliyent.
  • Importiruyte klyuch ili konfiguratsiyu.
  • Vyberite lokatsiyu i podklyuchitesʹ.
  • Proverʹte IP i ping.
Open apps

Pricing & billing

3 questions
Can I renew early?

Yes, renewal time is added to your current period.

Open pricing
Do you offer refunds?

Yes, according to the refund policy.

Open pricing
Yestʹ li vozvraty?

Da, po usloviyam politiki vozvrata.

Open pricing

Keys & access

13 questions
What is a VPN key?

It is a configuration string you paste into the app.

How many devices are supported?

Depends on your plan.

Skolʹko ustroystv mozhno podklyuchitʹ?

Zavisit ot tarifa: obychno 1/3/5 ustroystv. Rekomenduyem odin klyuch na odno ustroystvo.

Mozhno li ispolʹzovatʹ odin klyuch na dvukh ustroystvakh?

Dlya stabilʹnosti luchshe sozdavatʹ otdelʹnyy klyuch na kazhdoye ustroystvo.

Nuzhno li menyatʹ klyuch pri smene telefona?

Da, sozdayte novyy klyuch v kabinete i podklyuchite novoye ustroystvo.

Kak ponyatʹ, chto klyuch rabotayet?

Podklyuchitesʹ i proverʹte «Skorostʹ i ping», a takzhe «Moy IP».

Chto delatʹ, yesli klyuch ne aktiviruyet·sya?

Proverʹte vremya/chasovoy poyas ustroystva i poprobuyte druguyu lokatsiyu.

Pochemu ne podklyuchayet·sya?

Proverʹte internet, vklyuchën li VPN i poprobuyte druguyu lokatsiyu.

Chto delatʹ pri DNS-oshibke?

Perezapustite prilozheniye i vklyuchite avtomaticheskiy DNS.

Gde posmotretʹ status VPN?

V prilozhenii i na stranitse «Moy IP».

Chto po bezopasnosti klyuchey?

My ispolʹzuyem shifrovaniye soyedineniya i minimalʹnyye tekhnicheskiye dannyye dlya stabilʹnosti. Logi poseshchënnykh saytov ne vedëm.

Kak ispolʹzovatʹ klyuch (korotko)
  • Otkroyte prilozheniye PIARIM/Happ.
  • Naydite «Dobavitʹ klyuch» ili «Import».
  • Vstavʹte klyuch tselikom, bez lishnikh probelov.
  • Sokhranite, vyberite lokatsiyu i nazhmite «Podklyuchitʹsya».
Open apps
Yesli klyuchey poka net
  • Vyberite tarif.
  • Oplatite podpisku.
  • Otkroyte kabinet i skopiruyte klyuch.
  • Dobavʹte klyuch v prilozheniye.
Open apps

Speed & quality

4 questions
Pochemu skorostʹ mozhet bytʹ raznoy?

Skorostʹ zavisit ot provaydera, marshruta i nagruzki na lokatsiyu.

Run speed test
Chto delatʹ, yesli ne podklyuchayet·sya?

Proverʹte klyuch, smenite lokatsiyu, perezapustite prilozheniye i zapustite diagnostiku.

Run speed test
Kak proveritʹ, chto VPN rabotayet?

Otkroyte instrumenty «Moy IP», «Skorostʹ i ping», «WebRTC-proverka».

Run speed test
Pochemu ping vysokiy?

Prichina mozhet bytʹ v rasstoyanii, marshrute ili zagruzke seti.

Run speed test

Security & privacy

3 questions
Kak proveritʹ utechki: IP + WebRTC
  • Otkroyte «Moy IP» i ubeditesʹ, chto VPN aktiven.
  • Zapustite WebRTC-proverku.
  • Yesli vidite lokalʹnyye IP — otklyuchite WebRTC v brauzere.
Check WebRTC
Kakiye dannyye vy khranite?

Tolʹko minimalʹnyye tekhnicheskiye dannyye dlya stabilʹnosti i bezopasnosti servisa.

Check WebRTC
Chto takoye utechka WebRTC?

Eto vozmozhnoye raskrytiye lokalʹnogo IP v brauzere; proverʹte cherez instrument WebRTC.

Check WebRTC

Affiliate & bonuses

1 questions
How does the affiliate program work?

Invite users via your referral link and get rewards under the affiliate terms.

Affiliate page

For business

1 questions
Can PIARIM be used for a team?

Yes. We provide business scenarios with centralized access provisioning and onboarding support.

Business solutions

Need help?

Contact support and we will help with setup and connection.

Telegram support support@piarim.biz